20 AI SaaS Tools To Run A Productive Business in 2024

Artificial Intelligence is stirring the next revolution in SaaS. According to the Future of SaaS survey, 53% of SaaS leaders plan to use AI as a major part of their business in 2023. 

Let’s explore some of the best AI tools to help you stay ahead of the curve.

Why use AI software?

Imagine being a pilot, and flying a plane without a copilot. You may be able to do it successfully, but it’s much easier with a trusted sidekick. Just like a copilot will assist you while navigating, AI tools are a great ally if you work in SaaS (software as a service).

There are many reasons why AI has become so popular in the software industry.

• Cost savings and automation. You can automate repetitive tasks and reduce operational costs drastically. What used to take hours of manual work, you can now finish within minutes. If you run a startup, these tools can be a lifesaver for your budget, from marketing campaigns to sales. Sales prospecting tools in particular, when designed with AI elements can save tons of resources; something every startup needs.
• More efficiency. Free up time from valuable resources, so they can focus on strategic initiatives. You’ll grow quicker with the same amount of resources and you can reduce churn at the same time.
• Better customer experience. AI-powered tools can tailor recommendations, offer personalized experiences, and provide proactive customer support - for example, using chatbots and conversational AI instead of 24/7 support. Your customers will thank you! When choosing these tools, a common question arises: Freshdesk vs Zendesk. Both are popular options, but selecting the right one depends on your specific needs.
• Scalability. Growing your product from 1,000 to 10,000 users is much more scalable with the help of generative AI. AI can easily handle more data volumes.
• Competitive advantage. With more knowledge of customer behavior and market trends at your fingertips, your business can gain a competitive edge. Product builders who inject AI capabilities into your SaaS product will improve their user experience. It will set them ahead of competitors.

With lower costs and higher returns, SaaS businesses can operate more efficiently. They will grow faster, and deliver more value to customers with machine learning algorithms. SaaS employees feel happier and more productive because they get more impactful work done in less time.

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The risks of using machine learning and AI tools

Besides the many benefits, it’s good to also consider the risks when using AI tools.

• Privacy and ethics. AI systems often process large amounts of personal data. If that data is not properly collected, stored, and used, it might be vulnerable to cybersecurity breaches. For example, exposing your e-commerce or healthcare platform to AI could leak very sensitive customer data. Aside from privacy concerns, an AI model may be biased and suggest decisions of questionable ethics. Make sure to always comply with the regulations in place when using AI in your workflows.
• Misinformation. Whether intentionally or by accident, AI can lead to misinformation at a mass scale. There is a lot of incorrect, misleading, or fake information out there that language models may not capture as false information. Or think of deepfake technology that can deceive people, or manipulate public opinion.
• Algorithmic bias. AI algorithms learn from historical data. And if that data contains bias, we risk amplifying biased information or social inequalities at large. Whenever you’re using or building AI, make sure you rigorously test, evaluate, and monitor the output to avoid bias.

Top AI tools for SaaS businesses

New AI-powered tools are spreading like wildfire in the SaaS industry. Just Google “AI software tools” and you could easily spend an entire afternoon browsing the latest innovations and AI-based SaaS solutions. Whether you are starting a podcast or a traditional brick and mortar business, there are AI tools for you.

Below, we’ve assembled a list of popular and lesser-known AI tools that can bring value to SaaS businesses.

AI SaaS visualization tools

Data scientists and analysts have started using ChatGPT for data visualization use cases. But looking beyond ChatGPT and its natural language processing (NLP) model, there are various AI tools in the SaaS market that focus specifically on data visualization.

• Chartify: Generate charts on top of any data source or API
• Storydoc: Create interactive business presentations and reports with the help of AI
• Luzmo: Create and embed dashboards for any software application with an AI dashboard builder and empower your customers with better decision-making
• Generative BI: Ask a question, and generate a dashboard in return
• Tableau: Traditional BI with AI-powered predictive analytics for various datasets and forecasting
• Speak: Visualize language data and create word clouds using AI

AI analytics SaaS companies

Besides data visualization, you can use AI for all sorts of analytics processes. Whether it’s text analysis, forecasting or data science.

• Akkio: For more accurate, AI-powered forecasting and optimization
• MonkeyLearn: For analyzing text at scale
• AI Excel Bot: For saving time on complex Excel formulas
• AIHelperBot: AI platform generating SQL queries automatically
• Essense: For analyzing user feedback and competitive intelligence

Source: Akkio

AI testing SaaS companies

For SaaS builders, it’s crucial to thoroughly test your code before deploying. But it can be a time-consuming process. AI test automation tools are making this process faster and easier.

• Perfecto Scriptless: Best for test automation for web and mobile apps
• Applitools: Best for visual UI and accessibility testing
• Functionize: Best for functional end-to-end tests, and faster testing processes for your QA team
• Testim: Best for speeding up authoring, quicker troubleshooting and eliminating flaky tests
• Mabl: Best for performance testing

Source: Applitools

AI project management tools

A product manager would rather be found dead than be called a project manager. Nevertheless, they often have to spend a lot of time on tedious project management tasks. New AI project management tools help them automate the boring stuff. And that means more time to focus on innovation in product management.

• ClickUp: Includes AI features to summarizes meeting notes, update projects, and create action points from docs
• Timely: For automated time tracking to manage risk
• Forecast: Helps you save time on manual tasks like project planning, resource planning and timesheets
• Cogram: For taking notes in virtual meetings, tracking action items, and automating downstream tasks
• Groupthink: AI-powered meeting agendas to streamline meetings with stakeholders

Source: ClickUp

Ship SaaS products faster with AI-powered technology

With the help of AI solutions, SaaS teams can save time on manual work and focus on more complex stuff. And although efficiency is already a big win, the innovation opportunities are even bigger.

AI technology is taking product innovation in a new direction. SaaS builders who introduce AI models into their technology stack today will lead the pack tomorrow. AI can either help you solve your customer’s problem faster, or solve it in a better way. And whichever of the two, it will guarantee a better experience.

If you're interested in experimenting with AI for your analytics features, check out Luzmo's AI dashboard builder tutorial. Get data insights in real-time! Start your free trial today to start fiddling around with it!

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